Roo Casino – The Official Site

Roo Casino is a fun-filled casino which provides plenty of gaming options for players both new and veteran. There are hundreds of titles available to check out in the library, and we strive to provide a simple experience for players where they can focus on having a great time. With 24/7 support from customer service and the best in modern pokies, there are loads of options if you want to spin the reels. What’s more, there are also classic pokies and live casino games if you want a real-life experience without leaving the comfort of your own home. Added Roo Casino bonuses include a generous list of promotions and a decent selection of banking options, so that players can make deposits and withdrawals easily while making the most of offers which will stretch their funds that little bit further. Without any further ado, let’s dive into what we can offer from Roo Casino.

Roo Casino Registration process

Registering as a new player at Roo couldn’t be easier, so let’s guide you through the process step by step so you can get started with your gaming experience as quickly as possible.

1. Click on the green Join button in the top right hand corner of the screen. It’s on the right of the Login button, and it’s a darker green.
2. Enter the form which is presented to you. The first few fields are your email address, and then you’ll need to enter a password. Ensure it’s not easy to guess so you don’t compromise the security of your personal and financial information.
3. Enter your personal information. This includes your first name, your last name, your date of birth and your gender.
4. The next step is to fill in your address details. This means selecting the country in which you reside – which will be pre set to Australia for those living here in Oz – and then you will need to enter the city.
5. Type in your full address on the line which has a location icon to the left.
6. Select your currency. Of course, if you are residing in Australia, this will be Australian Dollars.
7. Enter your mobile number. Select the correct location code – so for Australians, this is +61 – followed by the rest of your details. Bear in mind that you will need to enter a valid phone number, as a validation code will be sent via SMS. This is to ensure your account remains secure.
8. Tick the box to confirm that you are over 18 years old. Furthermore, this box also confirms that you have read the terms and conditions.
9. Click on the green Create Account button at the bottom of the form.
10. Start playing!

Roo Casino Customer Support

Here at Roo Casino, we understand that being able to contact customer support in a range of ways for your issues is of paramount importance. With this in mind, we have created two main ways to get in touch. Firstly, we have a live customer support team in place who are available around the clock. To get in touch with live chat, it couldn’t be easier. Simply open up the chat window and wait to be connected with an agent. Alternatively, we have an email address which is in place for all support queries. By sending a message to [email protected], you should expect a response within a few working days. We advise that players send customer support emails using the address they provided upon signing up, as this will help to keep the Roo Casino service as secure as possible.

VIP/Loyalty Program

The good news about Roo Casino is that we offer an extensive VIP Club and Loyalty Rewards system. This setup ensures that both new and existing players can benefit from offers to enhance their day to day gameplay experience. The promotions will vary according to how dedicated you are to Roo Casino, and you will be assigned a Roo Casino Host to funnel through offers and promotions which benefit you the most. They will also inform you of upcoming events which may be of interest, and generally speaking they will be on hand to help with any concerns you may have. Furthermore, the loyalty program offers a top notch service including rewards such as event invites, gig tickets and other offers which are kept under wraps until you’re part of the club.

There is also a Loyalty Points system in place whereby players can exchange specific amounts for bonus funds. An added bonus is that, once you have reached enough Loyalty Points on your account, you will level up to the next tier – and these are Bronze, Silver, Gold and Platinum. To get to Silver, you need to land 1000 points, while Gold requires 2500 points. As for Platinum, you will need 5000 points. When you play slots, scratch cards, online bingo and arcade games and bet $10, you will be allocated one Loyalty Point. For $50 spent on table games (with the exception of video poker and craps games), you will receive a loyalty point. Sic Bo and roulette games come with one loyalty point per $100 spent, while you’ll get a point per $200 spent on video poker and craps games. Finally, classic blackjack and all aces video poker games will result in one loyalty point per $1000.

About Roo Casino

Players should rest assured that Roo Casino provides a safe environment to gamble at. This is because the casino is regulated by the Government of Curacao. As licensing is very important in this industry, we have ensured our license comes from one of the strictest and most reputable providers on the market. Those casinos which have been able to pass all of the audits and remain compliant with laws and regulations according to the Government of Curacao are able to retain their license, and this certification means the site is providing a safe gambling experience.

Privacy Policy

You can remain confident that your private information remains confidential with Roo Casino. We will collect information which identifies you as an individual – such as your email address, home address, phone number, date of birth and payment method. However, we will not sell this information to third parties, and will only use the information we collect for purposes such as setting up player accounts, processing payments and providing you with a safe and responsible environment in which to game.

Non-personal information is also collected, which may be technical information sent out by the device in which you are using the site on. This data will not contain any details which identify you as an individual, and cookies or other technologies may be used in order to provide you with accurate information and offers as you browse through our website. Of course, you remain free to opt out of marketing and promotional communications via email, SMS or similar.

Banking at Roo Casino

The banking methods available with our casino include Poli, Visa, MasterCard and NeoSurf. For those not in the know, Neosurf is a payment option which comes in the form of a physical voucher. It can be bought from specific shops and the main benefit is that players can make payments online without providing payment card details. The Neosurf voucher is assigned a cash value upon purchase, and then you can decide how much you deposit onto a site like our casino. There is a 10 character code on the voucher, which is not linked to any of your personal details.

Poli is a transaction system which was developed just over a decade ago. It is available to customers based in Australia and New Zealand, allowing them to pay for products directly via internet banking, as opposed to using a credit or debit card. Once users are validated, they are able to benefit from instant transactions.

To transfer funds to your Roo Casino balance, complete the following steps:

1. Ensure you are logged into your account.
2. Click on the Deposit button, or navigate to My Account followed by Banking.
3. Choose the payment method of your choice.
4. Enter the details required to complete the transaction with this banking option.
5. Click on the Deposit button after making sure there are no errors in what you have entered.
6. All deposits will be available instantly, with the exception of bank transfers – which will take between 2 and 5 business days to be processed.

Withdrawing funds from your Roo Casino account couldn’t be easier. Simply follow these steps:

1. Log in to your casino account.
2. Click onto the banking menu, then click on Withdraw.
3. Select the amount you wish to withdraw, then confirm your choice.
4. Be aware that withdrawal requests will be pending for up to 48 hours during business hours, and the pending process will not commence until the next business day when transactions are initiated outside of business hours.

Roo Casino Account Verification

Players on Roo Casino may be subject to random or targeted background checks in order to ensure no fraudulent behaviour is taking place on the site. The players may be asked for personal information which can differ depending on the specific case. Player’s identities, registration details, transactions, gaming activity and financial standing may need to be verified. If necessary, third parties will be present for such background checks. Players should be aware that, if they are found to be or suspected guilty of fraudulent activity, they will be locked out of their accounts. Furthermore, they will not be able to participate in Roo Casino promotions, perks and offers. Players who refuse to provide the documentation requested, or who have their background check yield either a negative or inconclusive result, will have their account closed down with funds withheld. Furthermore, those who cannot determine they are of legal age to play at the casino will have their account closed down with all funds and online transactions refunded in full. Bets will be declared as void and winnings generated and withdrawn will have to be refunded to the casino in full.

Roo Casino Games Library

When you first browse our Roo Casino gaming library, you will find that the titles are divided into sections such as Hot Games, Casino Jackpots, New Games, Scratchies, Table Games, Video Slots and All Games. These filters make for a convenient experience as players can browse through all of the titles on offer in order to get an overview of how populated our library is – or they can simply check out games in a particular category.

In the Hot Games category players will be able to take a look at which games are being enjoyed the most in our community. For example, titles may include Sun of Egypt, Elite of Evil: The First Quest, Wolf Sierra, Kings of Gold and Wstern Gold. Over in Casino Jackpots there is a generous selection of games which will land one lucky player a huge jackpot. Try your luck with Majestic Megaways, Hold and Win Gold Digger, Pearl of The Orient and many more.

If Scratchies are more your thing, then check out options such as Crazy Donuts, Rat Riches, Shave The Sheep and Cut The Grass. Alternatively, to check out the newest and hottest games on the market you may be playing titles like Horror House, Happy Ape, Telly Reels and Monkeys Gold. Table Games will be on offer for players too, and there is a typical variety available – including Blackjack, Roulette and Baccarat. There are standard variants such as French Roulette, American Roulette and Sic Bo, but there are also some fun and unusual variants such as 10p Roulette, Blackjack 3 Hand Low Stake, European Roulette Dark Mode and Big Win Baccarat.

While some players love classic games like Roulette and Baccarat, a huge portion of casino fans these days enjoy pokies – or video slots. Under this section, you are bound to find a title you enjoy as this is where we excel and offer the most options. For example, games on offer include Book of Darkness, Super Sunny Fruits Hold and Win, Big 7, Power of Gods Egypt, Lucky Scarabs and Chaos Crew.

Responsible Gaming

As you would expect with any reputable casino, we are keenly aware of the importance of providing responsible gaming resources to our dedicated community of players. It is our mission to provide a safe environment for everyone who is using the site, and it’s worth bearing in mind that you should not be gambling with Roo Casino if you’re not having fun and it’s impacting your life negatively. For example, gambling is only there for entertainment purposes and at Roo Casino we do not endorse gambling as a way of making money. Furthermore, we recommend players keep track of their spending activity in order to ensure their finances do not experience any adverse effects. Players should also take breaks regularly and often so they do not become too immersed in a game and make decisions they may come to regret later.

We offer a plethora of information on keeping minors safe in the world of gambling. Most importantly, it is worth noting that no person under the age of 18 is permitted to place a bet or gamble in any way at Roo Casino. It is our responsibility to ensure that underage gambling does not take place on our site, and so we run the most sophisticated of age verification checks to ensure that everyone in our community is using our gambling facilities legally and safely. There are also measures that players can take in order to cultivate this environment, which include not leaving your device unattended for minors to log in and use your Roo Casino account, and locking your device with a passport. Furthermore, it is strongly recommended to keep your Roo account and password secure, especially if you share your device – such as a family computer or laptop – with children or persons who are under the legal age limit. There is age protection software available online, with options including NetNanny and CYBERsitter, which will work to restrict any unwanted access to your device and provide peace of mind. Furthermore, players should not let their bank account details be available to a minor in order to effectively prevent them from making any unwarranted purchases in your name in the world of gambling.

As part of our dedication toward creating a safe and secure online environment, we recommend that those who notice any underage people using the casino contact us via email at [email protected] and submit all relevant details so we can look into the situation thoroughly.

System Requirements

Whether you are using a mobile device, a tablet, a laptop or a computer, you will be able to use Roo Casino. When it comes to mobile gaming, all of the games available on our site are optimised for playing on the go, which means you can stay up to date on your favourite titles whether you are relaxing on the sofa, commuting to work or on your lunch break. There is no download required to play the games, and customers can experience the same user interface on mobile as they would on desktop. The software used on Roo Casino includes providers such as NetEnt, Microgaming and Betsoft, and these companies are both large and reputable. This will mean that you should not experience any issues on your devices, whether you are accessing via Google Chrome or Mozilla Firefox on desktop, an iOS or Android device on mobile or tablet, or any other smartphone – including Blackberry and Windows Phone. There is a full selection of functions available at your disposal while you are using the mobile version of Roo Casino. In other words, whether you are signing in to your account, making a deposit, loading up some pokies or getting started on a live casino game, you should be able to enjoy the highest quality experience possible.